Edgware Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Cleaners provides domestic and commercial cleaning services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.
These Terms and Conditions apply to all cleaning services carried out by Edgware Cleaners within our service areas in the United Kingdom. Additional or different terms may apply to particular services where expressly stated.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means any individual, company or organisation booking or receiving services from Edgware Cleaners.
Company, we or us means Edgware Cleaners, the provider of cleaning services.
Services means any cleaning or related services supplied by Edgware Cleaners, including but not limited to regular cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, office cleaning, and one off cleaning.
Premises means the property, building or area where the Services are to be carried out.
Cleaner means any employee, worker, contractor or representative of Edgware Cleaners assigned to provide the Services.
2. Scope of Services
Edgware Cleaners provides domestic and commercial cleaning services in designated service areas. The exact scope of work for each visit will be agreed at the time of booking, either as a standard package or as a customised specification.
Unless explicitly stated otherwise, our Services do not include: removal of heavy or hazardous items, cleaning of areas which are unsafe or inaccessible, specialised cleaning requiring licensing or certification, or disposal of regulated, clinical or hazardous waste.
We reserve the right to refuse or discontinue Services where conditions at the Premises pose a risk to health and safety, are unsuitable for cleaning, or fall outside the agreed scope.
3. Booking Process
3.1 Bookings can be made through our online booking system or by direct contact with our office. When you make a booking, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.
3.2 All bookings are subject to availability and confirmation by the Company. We may decline a booking at our sole discretion, including where the Premises are outside our service areas or the requested work falls beyond our capabilities.
3.3 At the time of booking, you must provide accurate information regarding the Premises, including property size, condition, access arrangements, parking availability and any special requirements. The Company will rely on this information when estimating the time, price and resources required.
3.4 Quotes are based on the information you provide and on our standard service descriptions. Where the actual condition of the Premises significantly differs from that described, we may adjust the quote, extend the time required or decline to complete certain tasks. Any material change in price or duration will be communicated to you as soon as reasonably practicable.
3.5 For some services, we may require a minimum booking duration. Any such minimums will be communicated at the time of booking.
4. Access to the Premises
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This may include arranging keys, codes, concierge access or ensuring someone is present to allow entry.
4.2 If Cleaners are unable to gain access due to circumstances within the Client's control, the visit may be treated as a late cancellation and subject to the applicable cancellation charge.
4.3 The Client must ensure that electricity, running water, lighting and basic facilities are available for the duration of the Services. If such utilities are not available, we may not be able to complete the work, and charges may still apply.
5. Pricing and Payments
5.1 Prices for our Services are provided in advance, either as a fixed quote for a specified service or as an hourly rate. All prices are stated in pounds sterling and, where applicable, include value added tax.
5.2 We reserve the right to review and amend our prices from time to time. Any change will not affect confirmed one off bookings already accepted by us. For ongoing or regular services, we will provide reasonable notice of any change to rates.
5.3 Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, or accept payment on completion for certain services. For regular cleaning, payment is generally due in advance or on a recurring schedule.
5.4 Payment methods accepted will be specified by the Company and may include secure online payment, bank transfer or card payments. Cash payments, if accepted, must be made directly in accordance with instructions from the Company and not agreed solely with any individual Cleaner.
5.5 If payment is not received when due, we reserve the right to suspend or cancel future visits until outstanding sums are paid. We may also charge interest on overdue amounts at the statutory rate permitted under English law, together with any reasonable recovery costs.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by providing notice to the Company within the timeframes set out in this clause.
6.2 For one off or end of tenancy services, we usually require a minimum of 48 hours notice to cancel or reschedule without charge. For regular cleaning visits, a minimum of 24 hours notice is typically required. Any specific cancellation periods will be confirmed during booking.
6.3 If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the booked service for that visit.
6.4 If the Cleaner is unable to gain access, or if the Premises are in a condition that makes cleaning unsafe or impossible, this may be treated as a late cancellation by the Client and the same charges may apply.
6.5 The Company may cancel or postpone a booking due to reasons outside its reasonable control, such as illness, severe weather, transport disruption, or other events of force majeure. In such cases, we will offer to reschedule the visit at the earliest suitable time, and no cancellation charge will apply.
7. Client Obligations and Preparation
7.1 The Client must ensure that the Premises are reasonably prepared for cleaning. This may include tidying away personal items, making surfaces accessible, securing valuables and ensuring that any alarms or security systems are managed so that Cleaners can work without interruption.
7.2 The Client must inform the Company in advance of any fragile, valuable, antique or easily damaged items at the Premises, and of any particular cleaning instructions or restrictions relevant to such items or surfaces.
7.3 Children, pets and other occupants should be supervised during the visit. The Client is responsible for the safety of pets and for informing us beforehand of any specific concerns, such as pets that may escape or pose a risk to Cleaners.
8. Cleaning Materials and Equipment
8.1 Unless otherwise agreed, the Company will provide standard cleaning materials and equipment suitable for general cleaning tasks.
8.2 Where the Client requests the use of their own products or equipment, this is at the Client's risk. The Company cannot accept liability for any damage or unsatisfactory results arising from the use of Client supplied materials or faulty equipment.
8.3 If specialised or heavy duty equipment is required for a particular service, this will be specified in advance and may be subject to additional charges.
9. Waste Disposal and Environmental Regulations
9.1 The Company complies with applicable UK regulations relating to the handling and disposal of household and commercial waste within the context of standard cleaning activities.
9.2 Our Services typically include the collection and bagging of general household or office waste created as part of the cleaning process and its placement in the Client's designated bins. We do not ordinarily remove waste from the Premises unless explicitly agreed as part of the service.
9.3 The Company does not handle or dispose of hazardous, clinical, chemical or regulated waste, including but not limited to needles, medical waste, asbestos, solvents, oils and similar materials. If such waste is present, we may refuse to clean affected areas and recommend that the Client contacts a licensed waste contractor.
9.4 The Client is responsible for ensuring that bins and collection points are available and compliant with local collection schemes. We are not responsible for missed council collections or associated charges.
10. Service Quality, Complaints and Rectification
10.1 The Company aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they must inform the Company as soon as possible and, in any event, within 24 hours of the service being completed for one off work, or before the next scheduled visit for regular services.
10.2 Upon receiving a timely complaint, we will investigate and, where appropriate, arrange for the Cleaner to return and rectify the issue at no additional cost, provided that the complaint relates directly to the quality of our Services and not to subsequent use or events beyond our control.
10.3 Complaints raised outside the specified timeframes may limit our ability to inspect and address the issue and may therefore not qualify for rectification or compensation.
11. Liability and Insurance
11.1 The Company maintains public liability insurance appropriate for the nature of our Services. Details of cover can be provided upon request.
11.2 While we take reasonable care to avoid damage, accidents can happen. The Client must report any alleged damage or loss believed to have been caused by our Cleaners within 24 hours of the service, providing clear details and, where possible, supporting evidence.
11.3 Our liability for any loss or damage arising out of or in connection with our Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repairing the damage or replacing the item, and will not in any event exceed the total fees paid by the Client for the specific service visit during which the incident occurred.
11.4 We are not liable for normal wear and tear, pre existing damage, latent defects, deterioration caused by the use of unsuitable or old materials, or any damage arising from the failure of the Client to follow our instructions or to provide accurate information.
11.5 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of revenue, loss of use or loss of opportunity, arising out of or in connection with the Services.
11.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
12. Health and Safety
12.1 The Company is committed to maintaining safe working practices in accordance with applicable health and safety legislation in the UK.
12.2 Cleaners are instructed not to undertake tasks that could be considered unsafe, including working at significant heights without appropriate equipment, lifting excessively heavy items or using Client equipment that appears dangerous or defective.
12.3 The Client must notify us of any known risks at the Premises, such as loose flooring, exposed wiring, or aggressive animals. We may suspend or modify Services where there is a perceived risk to the safety of our Cleaners.
13. Keys and Security
13.1 Where the Client provides keys or access codes, the Company will take reasonable steps to keep them secure and confidential.
13.2 The Client is responsible for ensuring that keys and access arrangements supplied to us are lawful and authorised. We will not accept responsibility for any consequences of unauthorised access arrangements that are instructed by the Client.
13.3 If keys provided to us are lost or stolen due to our negligence, our liability will be limited to the reasonable cost of key cutting or, where necessary, lock replacement, subject to the overall liability limits set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data necessary for the provision of Services, including contact details, address information and service history. We handle such data in accordance with applicable UK data protection laws.
14.2 Personal data is used for managing bookings, performing Services, handling payments, improving our operations and complying with legal obligations. We do not sell personal data to third parties.
14.3 Further information about our data handling practices is available in our privacy documentation, which may be provided separately.
15. Force Majeure
15.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, epidemics, utility failures, or actions of government authorities.
15.2 In such cases, we will endeavour to inform the Client and to reschedule affected services as soon as practicable.
16. Termination of Regular Services
16.1 For ongoing or regular cleaning arrangements, either party may terminate the agreement by providing written notice, subject to any minimum term or notice period agreed at the outset.
16.2 We may terminate or suspend services immediately where the Client fails to pay amounts due, breaches these Terms and Conditions, engages in abusive or unsafe behaviour, or where continuing to provide services is no longer commercially viable or practical.
17. Amendments to these Terms
17.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices.
17.2 The version in force at the time of your booking will apply to that booking. For ongoing regular services, we will provide reasonable notice of material changes and continued use of the Services after such notice will constitute acceptance of the updated terms.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Edgware Cleaners.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
19.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.
